Working with Our Firm
At Hopkins Centrich, we understand that going through the legal process can be stressful and confusing. That’s why we strive to provide an exceptional client experience, from your initial consultation to the resolution of your case. Here is what you can expect when working with our attorneys:
Client Intake Form
Complete our online intake form to begin your client journey with us. This form provides your contact details and case specifics so we can assist you right away. An attorney will review your submission. If your matter fits our expertise, our team will contact you to schedule a consultation. If not, we will inform you and try to suggest a quality referral when possible.
Initial Consultation
The next step is the initial consultation with one of our experienced attorneys. This introductory meeting allows us to learn the details of your unique situation. We will honestly assess your case and outline various options moving forward, including our plan of action should you hire us to represent you in your matter. We want you to be equipped with the information you need to make an informed decision regarding your legal needs.
Communication
Throughout your case, you’ll have direct access to your attorney and responsible legal staff. We will provide regular case updates and return phone calls and emails promptly. You may speak with more than one attorney from our firm and legal staff assigned to your file. We believe that open and honest communication fosters an environment of trust between the attorney and client and we strive to be available to answer your questions and concerns as they arise. Our goal is to ensure you feel like you are never left in the dark.
Onboarding Process
Once you decide to work with our law firm, we will begin the client onboarding process. You will be emailed a series of documents - including an engagement letter, retainer agreement, and payment authorization - to review and e-sign to complete the hiring process. Should any questions or concerns arise during the client’s review of these documents, we are at your disposal to answer questions regarding the scope of your representation. Once the signed documents have been completed and the initial payment has been received, a legal staff member or attorney on your matter will gather key information and documents from you so we can get started in a swift manner.
Keeping Client Communications Secure
Client confidentiality is of the utmost importance to us. We understand the sensitive nature of documents and information that we receive from our clients. We use encryption and other security measures set in place by technology professionals to protect your information. You can rest assured that your private communications and sensitive case details remain safe and secure.
Client Participation
We expect prompt, honest, and open communication from our clients, so we can use our time most efficiently and adhere to important deadlines. From the Hopkins Centrich office to the courtroom, your active participation is of the utmost importance while we are representing you in your legal matters. Clients need to attend all scheduled meetings, hearings, and court appearances when your presence is required.
Legal Strategy
Our attorneys have years of experience handling legal matters just like yours. We will leverage our expertise to build a thoughtful strategy customized to your unique goals. We will advise you during each step of the process to make certain you understand the actions we will take to advocate on your behalf so you can feel confident we are taking the appropriate steps to secure the most favorable outcome.
Billing
Our attorneys are paid under various fee arrangements. Depending on your legal matter, we offer hourly billing where we collect a retainer payment to be held in trust, fixed fee arrangements, and contingency fee arrangements. Keep in mind that not all types of cases qualify for contingency or fixed fee arrangements, and it will depend on the nature of your case.
Once the initial consultation takes place, the attorney will explain to you what type of billing and initial costs your particular matter qualifies for. The billing structure is always agreed upon upfront, so there are no surprises. Our rates are competitive for the high caliber of legal services provided.
Attorneys and legal staff carefully track the time spent on your matter and will apply the applicable fee incurred to your bill. Billable time is added up and emailed in a monthly invoice. We require that payment of statements be made within 10 days of receipt, and late payment will incur an interest charge.
